Get a measure of the customer's overall experience the day after they buy a car or get their vehicle serviced. Your Customer Service team will have the time to address any 4 Star or lower overall experience ratings.
We keep it short and sweet. Long surveys usually do not get completed. Our method is simple and incredibly effective. We use a combination of timed emails, and SMS follow-ups so that you get the most overall experience feedback.
Apart from the increase in 5 Star ratings from Ford Motor Company's Customer Viewpoint surveys, Primi also sends those satisfied customers to review sites that matter like Google, Facebook, and Yelp. The better you look online, the more likely customers come to trust your Ford Dealership. Just look at the stats below.
93% of local consumers use reviews to determine if a local business is good or bad (BrightLocal, 2017)
A one-star increase on Yelp
Can lead to a 5-9% increase in business revenue (Harvard Business School, Michael Luca, 2016)
Experts believe that online reviews
Make up over 13% of how Google and other search engines rank local search results (Chatmeter, 2017)
Nearly 95% of shoppers
read online reviews before making a purchase (Spiegel Research Center, 2017)
87% og American-based consumers
Need a business to have a minimum star rating of three or higher (out of five) to use it (BrightLocal, 2017)
"Primi exceeded our expectations. Not only have we doubled our Google reviews within two months but our customer service reps are better equipped to follow up with customers when we dropped the ball."
Leo Kaytes Owner at Leo Kaytes Ford
Ford and the Ford logo are trademarks and copyrights of the Ford Motor Company. Primi has no affiliation with Ford Motor Company.
