Get a measure of the customer's overall experience the day after they buy a car or get their vehicle serviced. Your Customer Service team will have the time to address any 4 Star or lower overall experience ratings.
We keep it short and sweet. Long surveys usually do not get completed. Our method is simple and incredibly effective. We use a combination of timed emails, and SMS follow-ups so that you get the most overall experience feedback.
Apart from the increase in 5 Star ratings from Ford Motor Company's Customer Viewpoint surveys, Primi also sends those satisfied customers to review sites that matter like Google, Facebook, and Yelp. The better you look online, the more likely customers come to trust your Ford Dealership. Just look at the stats below.